FAQs

2. Can I install Timecard Monitor myself?

Count Me In Products are designed to be set up and administered by every day people, not computer savvy individuals.

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3. Do I need to change my business rules to begin using Timecard Monitor?

Timecard Monitor is designed to allow you to continue to run your business the way you do today. You have the choice to use business rules such as breaks, over time, rounding and holidays and to set them up the way you run your business.

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4. Are Count Me In products rule based?

Timecard Monitor not only prevents buddy punching, but it also proactively notifies supervisors of discrepancies from the previous day. For example, in our Lite Edition, notification would be given if Jane were missing a punch. In our Lite+ Edition and beyond, notification would be given if Tom took too long of a break, if Nancy was tardy or if Harry was absent. We truly give control of timecards back to management.

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5. Do I need a dedicated PC to use Count Me In products?

Count Me In products do not require dedicated PC's. In many medical offices Timecards Monitor is loaded on the receptionist's PC where a practice management program might also be running. Employees can punch in and out while the receptionist is scheduling a patient's next appointment on the screen.

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6. What is Software Maintenance Subscription (SMS)?

Software Maintenance Subscription (SMS) is a program that includes free software updates and free software upgrades for the Count Me In Edition you purchased. It also includes unlimited phone tech support from 7:30AM – 6:00PM Central time, except on the 5 major U.S. holidays. Staying current on SMS enables our staff to be there when you need them.

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7. Why do I need SMS?

Think of SMS as an insurance policy. When you stay current with your SMS we are there to help you and your staff when you are in a bind 7:30AM – 6:00PM Central time, except the 5 major U.S. holidays. If you choose to cancel this program, please understand that you will be required to pay for the next year and a reactivation fee of 50% of the next year before you can speak with our support department.

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8. What type of companies are using Count Me In's Timecard Monitor?

Doctor Offices with 2 or 3 Nurses to larger practices, Quick service restaurants, Grocery Stores, Nursing Homes, Factories, General offices, Retail stores, Florists, Childcare centers, Schools, Vocational / Adult Education, Staffing Agencies, Insurance companies, Manufacturers, Auto dealers, and many many others.

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9. How do I know which Timecard Monitor product is correct for me?

• View the following link to see our feature grid.
• View each Editions product page
• Speak to a Count Me In representative

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10. What is Count Me In's Door Monitor?

Door Monitor is an easy to use and easy to install PC based door access system. Door Monitor's relays will activate any electronic door latch and/or electronic magnetic lock. For optimal performance Door Monitor should be used on interior doors.

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11. What is the difference between the fingerprint reader used by Count Me In and other vendors?

All fingerprint products are not created equal; as with any product or technology you currently use, there is a diverse range of quality and reliability on the market. The fingerprint readers we use are optical based and offer proven reliability and durability. These optical readers contain a special silicone film that performs better than most in normal and adverse conditions. Count Me In not only uses superior readers, but we have also developed a best in class fingerprint identification engine. See LightningID for more details.

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12. What is the difference between Identification and Verification?

Unlike Count Me In, most fingerprint based solutions use verification as a method of determining or verifying who the individual is. For example, a program will ask the user to enter a PIN, select their name from a pick list, or swipe a card. Then and only then will it compare the fingerprint to the defined identity. This method can be extremely flawed and error prone.

Count Me In products are all based on LightningID, which is a 1:many fingerprint Identification engine. Once enrolled, an individual simply taps his finger twice and the system identifies him. For the user, all it takes is a simple as tap tap. LightningID will not identify you as the wrong person.

You make the choice - multiple steps, interaction with the PC, or a dedicated box for each and every employee, member or user every time VS. Count Me In solutions with LightningID!

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13. What is "Buddy Punching?"

"Buddy Punching" is when an employee inserts a timecard in a timeclock for a co-worker.

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14. To what payroll packages can Timecard Monitor connect?

The Timecard Monitor package includes the Standard Connection to QuickBooks, which automatically imports data into QuickBooks. However, Count Me In software connects to many other payroll packages with the purchase of a connection.  Talk to a Count Me In representative to find out if a connection currently exists for your payroll package.  Custom connections are available.

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